Terms & Conditions

1. Introduction

Welcome to Aethel Bloom. These terms and conditions outline the rules and regulations for the use of Aethel Bloom's Website and services, located at Walton Street, London. By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Aethel Bloom's website if you do not accept all of the terms and conditions stated on this page.

2. Flower Delivery & Availability

As we work with seasonal produce, specific flower varieties may vary based on market availability. We reserve the right to substitute blooms with flowers of equal or higher value while maintaining the overall aesthetic of your chosen arrangement.

• Delivery Area: We deliver to central London and surrounding boroughs.
• Timing: While we strive for specific time slots, delivery times are estimates.
• Recipient Absence: If the recipient is not home, our drivers will attempt to leave the flowers with a neighbor or in a safe place.

3. Orders and Payments

All bespoke bouquet orders and event bookings must be paid in full at the time of ordering via our secure checkout. Prices include VAT unless otherwise stated. Your order confirmation serves as your legal receipt.

4. Cancellations and Returns

Due to the perishable nature of our products, we do not offer returns on cut flowers. Cancellations for standard deliveries must be made 24 hours in advance. For event floral arrangements, please refer to your specific booking contract for cancellation schedules.

5. Intellectual Property

Unless otherwise stated, Aethel Bloom and/or its licensors own the intellectual property rights for all material on Aethel Bloom. All intellectual property rights are reserved. You may view and/or print pages from https://www.aethelbloom.co.uk for your own personal use subject to restrictions set in these terms and conditions.

6. Liability

Aethel Bloom shall not be held liable for any damage to flowers caused by improper care after delivery. We provide care instructions with every order to ensure the longevity of your floral arrangement.

7. Contact Information

If you have any queries regarding any of our terms, please contact us at [email protected] or visit us at our London studio.